Refund Policy
We want you to get started and reach the finish line. Because everything we sell is a digital product delivered instantly, read this policy carefully before you buy.
All sales are final
Due to the instant, downloadable nature of our digital products, we do not offer refunds, returns, or exchanges once a purchase is complete. By completing your order, you acknowledge and agree to this.
Why we have this policy
The Startline is delivered to you as files you download and keep forever. Once a digital product has been delivered, it cannot be “returned,” so we are unable to offer refunds. This is standard for digital goods and is part of our Terms of Service.
The one exception — technical issues
If something goes wrong on our end, we will absolutely make it right. Please contact us within 7 days of purchase if:
- Your download link doesn't work or you never received your file.
- The file is corrupted, incomplete, or won't open.
- You were charged more than once for the same order.
In these cases we'll resend your file, fix the problem, or — if we genuinely can't deliver the product you paid for — issue a refund for that order. To help us resolve it quickly, include your order number and a short description of the issue.
What isn't covered
- Change of mind after purchase.
- Buying the wrong Startline product by mistake.
- Expecting a physical product, or personal coach to help you get started.
Before you buy
Each product page explains exactly what you're getting — the format, what comes in each package. If you have any questions at all, email us before purchasing, and we'll happily answer them.
Contact
Need help with an order? Email TheStartlineSystem@gmail.com and we'll get back to you as soon as possible.